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Poole based IT solution provider Codestone has introduced Managed Services, a new IT support package for customers.

The Managed Services offering has been created to alleviate the support pressures a modern IT manager or organisation may face. With a 'pick and mix' approach, Managed Services does not have a defined 'one-size-fits all' structure, but instead allows the customer to choose the elements with which they require assistance.

The many variations in the options available, means that the client only pays for the services they identify a need to outsource, without the cost being bloated by services they can manage in-house.

Options include; selecting the pressure points that need support from the Codestone Team, the level of assistance received, the manner in which this assistance is delivered (be it helpdesk, remote or on-site) and a choice of payment methods to best suit the company.

Additionally, Codestone Managed Services offers a proactive approach through the automation of system monitoring and maintenance. The Codestone Team and customers receive alerts when there is the potential for a problem to arise. This ensures that repairs can be made without system downtime, decreasing the costs and demands on resources.

By using Managed Services, the client can benefit from having a good support network at a fraction of the cost of employing a full time in-house IT maintenance team. The choice offered by Managed Services means that companies have a solution to fit their budget; with the piece of mind that there is expert help available should it be required. Codestone's technicians are all fully qualified, and ranked as being amongst the top engineers in the UK.

Codestone's Managing Director, Dan Hobson explains 'Managed Services allows our clients full control of the service they receive from us, providing them with the best value for money solution, without compromising on the quality of service they receive. The benefits for us are that we have developed close relationships with our clients, and can ensure they are using our products to the greatest effect.'

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