CRM Software for SMEs
SalesLOGIX, the global market leading CRM solution for SME's (Small to Mid-Sized Enterprises) is a key component of any forward-looking organisations IT strategy. In summary, it optimises the outward facing operations such as Marketing, Sales, Customer Service & Support. Effective CRM Software such as SalesLOGIX will increase the efficiency of these vital operational areas by tangible and identifiable margins through improved tools and unification of information across roles and departments.
SalesLogix
Codestone provides a pragmatic, consultative approach around the award-winning Saleslogix range of products from Sage CRM Solutions. The product range is both powerful and flexible but can be implemented in very short time scales.
Features & Benefits
Saleslogix provides a modular approach to CRM with Sales, Marketing, Support and eCommerce components available, depending on the requirement. Substantial benefit is achieved from these solutions in as little as 4-6 weeks, making it a highly effective solution to implement.
- Sales - Manage, report and forecast sales throughout all stages of the customer lifecycle.
- Marketing - Manage marketing campaigns from start to finish, improve customer loyalty and learn what works and what doesn't.
- Support - Provide customers with the quality support they require. Track, manage and resolve issues quickly to strengthen support relationships.
- ECommerce - Make your eCommerce initiatives an integrated part of your overall CRM strategy. Create web storefronts, process transactions, and reduce quote and proposal time.
These solutions put customers at the centre of your business. The direct business benefits are revenue growth, customer satisfaction and loyalty, increased productivity, and improved profits.
Remote Users
Remote laptop users can be accommodated by use of powerful synchronisation functionality or live access can be provided via the web-based client, WAP or PDA modules. Using these modules, customers achieve true 'any time, anywhere' access to customer information, empowering personnel wherever they are.
Customisation
Specific requirements can be addressed by means of customisation capabilities within the product, without complex and expensive programming work. This may be anything from simple additional fields and views or more complex functionality perhaps involving other products or data sources.
Reporting & Business Intelligence
Saleslogix includes the industry leading Crystal Reports for standard and ad-hoc reporting functionality. Additionally, other Business Intelligence tools such as Business Objects can be used for applications such as OLAP (On-Line Analytical Processing) or Data Mining, see the Business Intelligence sheet.
Architecture
Saleslogix is a client-server product range, embracing the power of industry standard database technologies and is supported on both Microsoft SQL Server and Oracle.
Integration
The products will integrate with your key productivity tools such as Microsoft Word and Microsoft Outlook to provide a cohesive solution. In addition, integration with your Accounts, MRP or ERP solution can be accommodated using standard functionality or customisation if required.
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