Customer Relationship Management

Putting your customers first

customers
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SAP Gold Partner

  • SAP EMEA North SAP Business ByDesign Outstanding Performance Award
  • #1 SAP EMEA North SAP Business ByDesign Partner
  • #1 SAP EMEA North SAP Business One Partner
  • #1 SAP UK SAP Business ByDesign Partner
  • #1 SAP UK SAP Business One Partner
  • SAP EMEA North Partner Excellence Awards – New Business Category
  • Microsoft Gold Partner
  • UK’s Leading EPM Expert
  • SAP Intelligent Enterprise Partner Ambassador
  • SAP EMEA North Partner Excellence Awards – Innovation with SAC
  • CCH Tagetik Platinum Partner
  • Microsoft Modern Workplace Partner
Help Desk

At a Glance

What is
CRM for ERP?

The consumer takes the centre stage in today’s increasingly competitive world.

Building trusted and profitable relationships with your customers is a priority if you want to stay ahead. But this is no easy task. Without the right tools, marketing and sales find themselves doing admin and data entry to keep track of customers – time which should be spent engaging with customers.

Low customer retention, disorganised data, inconsistent tracking and reporting, poorer insights – are just some of the risks your business faces without the right solution.

Codestone has many solutions that help clients expertly manage marketing, sales, and service processes, improving their customer experience and driving profits.

Key Benefits

Take
Control

  • Make customer relationship management seamless

    Automated revenue recognition, invoice scheduling, and subscription management saves you time. Spend less time doing admin, and more time speaking to your customers.

  • Drive more revenue

    Spot trends early and focus resources on processes that are effective.

  • Get better insights

    Track leads, opportunities, and sales quotes to ensure control and more accurate insights. Build and track sales budgets and activities.

  • Work together better

    Teams stay connected and nurture their customer relations cohesively. Work smarter together with effective collaborative solutions. No more lost leads thanks to poor organisation.

  • Full service

    Equip employees with the tools and insights they need to deliver superior service and boost customer satisfaction.

  • Get personal

    Use personalised customer information for more-effective campaigns, lead generation and qualification, and sales team handovers.

    Close

    Project Services

    Certified and experienced consultants to deliver
    the right solution

    Codestone’s certified and experienced consultants offer full end-to-end consulting and implementation support and services to help your business succeed.

    By applying deep solution-specific coupled with industry-specific expertise, Codestone helps organizations implement and customise their ERP for their unique requirements, providing a platform on which they can dramatically improve operations and grow.

    Codestone’s Customer Success consultants and project managers have experience implementing SAP Business One and Business ByDesign, so you are up and running fast and on budget.

    See our Project Services

    Support Services

    Supporting you
    all the way

    Codestone has a great deal of experience across multiple industry sectors, delivering rapid projects alongside complex international rollouts. Our successful implementation methodology and systematic approach ensures end-to-end project success.

    After go-live we offer 24x7x365 SAP, Microsoft, CCH Tagetik, and IT infrastructure support, plus the industry’s broadest Cloud IT and Managed Services portfolios, to ensure you are always up and running and importantly, future-proofed.

    See our Managed Support Services
    Customer Success Stories

    Hands-on experience across multiple industries

    Whether you are a manufacturer or responsible for the wholesale and distribution of chemicals.

    Whether you are a manufacturer or responsible for the wholesale and distribution of chemicals, you operate in a complex and highly dynamic sector. More companies in the Chemical Sector use SAP than any other ERP solution. At Codestone, we have been helping customers in this sector for almost two decades and have built up a valuable understanding of your needs.

    ERP Solutions for the Chemical Industries
    Consillient Health
    How Consilient Health fuels growth with SAP Business One ERP

    SAP Food & Beverage Solutions

    We provide SAP Food and Beverage Solutions. Whether you are a Food and Beverage manufacturer, a wholesale and distributor, or a retailer, you face a set of challenges that are unique to your sector.

    Not only do you have tough regulatory requirements, but you also operate in an industry where time is often of the essence. You have a thin line between profit and loss if you fail to tightly control import costs, manufacturing and staff efficiency, pricing and wastage.

    In our experience, our SAP Food and Beverage Solution, built on SAP Business One is invaluable; it delivers visibility and control where you need it and drives process, stock, compliance and sales efficiency.

    ERP Solutions for the Food and Beverage Industry
    Oakhouse Foods
    Oakhouse Foods
    Read the Story

    Whether you are a manufacturer or responsible for the wholesale and distribution of chemicals.

    Whether you are a manufacturer or responsible for the wholesale and distribution of chemicals, you operate in a complex and highly dynamic sector. More companies in the Chemical Sector use SAP than any other ERP solution. At Codestone, we have been helping customers in this sector for almost two decades and have built up a valuable understanding of your needs.

    ERP Solutions for the Manufacturing Industry
    Bearing
    SAP Business One delivers high performance to Electro Mechanical Systems

      Flexible ERP solutions for client-focused services

      An insightful and agile business management system can help you achieve exceptional results by driving every aspect of your end-to-end process towards increased performance, efficiency and profit.

      At Codestone, we specialise in delivering Enterprise Resource Planning (ERP) solutions to all kinds of professional service providers, from accountants to engineers.

      ERP Solutions for the Professional Services
      Close up of a stocks display board
      Wealth Manager Set for Growth with SAP Business One Solution

      Make the step from a basic financial accounting package to Enterprise Resource Planning

      We know there are two things that cause an organisation to change its financial software – growth in turnover, transactions and people means that you can no longer operate finance as a silo; it needs to be integrated into the end-to-end operation. The second driver is usually complexity; multiple business units, operating countries, currencies and tax requirements have taken you beyond the capabilities of your existing solution – and that’s where we can help you to implement a new SAP Business One Accounting system.

      ERP Solutions for the SAP Accounting Industry
      A view of central London buildings
      Oxford Economics
      Read the Story

      Whether wholesale and distribution is a component part or is your core business, a key focus is optimising the supply chain, driving efficiencies and maximising profitability.

      With SAP Business One we enable you to streamline every aspect of your wholesale and distribution process. We help you maximise customer opportunities, streamline the supply chain to drive lean inventory levels, and optimise processes through stock and warehouse management through to distribution.

      ERP Solutions for the Wholesale and Distribution Industry

      Allows your managers to improvement efficiency, manage stock levels and support the growth of your business with enterprise level reporting at the click of a button.

      As part of a larger product offering, it allows you to run your business efficiently, providing highly effective stock control capabilities, warehouse and inventory management solutions alongside other key business measurements. SAP Business One provides automated support which can optimise resources and assets, enabling you to understand your stock levels on a minute-by-minute basis through an Enterprise Resource Planning (EPR) solution.

      ERP Solutions for Warehouse Management and Stock Control
      Carpet Factory
      Rama Carpets
      Read the Story

      Best-of-Breed
      ERP Technology Solutions

      SAP Business One

      Designed for Small and Medium Businesses

      SAP Business ByDesign

      Fully Scalable Cloud Solution for Midsize Businesses

      We should be talking.
      It’s probably worth it.



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