At Codestone we provide our customers with 24x7x365 Support and Managed Services from our UK-based Network Operation Centre.
With many of our customers running round the clock operations, it is essential that we are there when they need us and not just to take a ticket, but to have highly trained and experienced technicians available to help them.
The main criteria I was looking for from a partner was that it was forward thinking, could use its own initiative and had a wide range of expertise in a broad set of technologies.
IT Manager, Gillespies LLP
Codestone offer a broad portfolio of support and managed services across all of the solutions and applications we provide.
We recognise that each of our customers are different and therefore enable you to define the service that you need. We then tailor your support and managed service plan delivering the services you need to the defined SLAs in the hours you require covered.
Whether you have a system fault or just have one of those ‘how to’ questions, our team is there to assist. Our people are not just experts in the technology and application we provide, but understand the nuances of each customer in order to deliver the best possible service.
Through our managed services we help our customers to make the most of their investment in IT, while also taking the burden away of day to day management. We do the housekeeping, we keep systems up to date and ensure they perform as they should.
Through real-time monitoring of your systems by our Network Operation Centre we are able to deliver support on a pro-active basis. We are able to identify potential issues before they become business affecting and in many cases fix issues before our customers even know about them.
The service we deliver to our customers is enhanced by the Codestone Support Portal which enables our clients to raise support tickets online, track progress and access key reports including real-time monitoring of their systems.
As part of our managed service we not only take care of keeping your systems and software functioning, but also take care of system change requests including user management and system enhancements.
By monitoring system usage we are able to help our customers drive user adoption with comprehensive analysis of what users are using which applications and how information is flowing through your organisation.