up to £45K (depending on experience) +Bonus +Pension +Discount shopping scheme +Free car parking 

An experienced, enthusiastic, and versatile individual is required to join an established technical
service desk team in supporting our SAP Business One customer base.

**Working hours will within core hours 7am to 7pm. Shift rota for the department will be in place to
cover these hours (shifts would be rota’s to be 7am to 3.30pm, 8am to 4.30pm, 9am to 5.30pm
and 10.30am to 7pm)
About You:
Applicants will have experience working in a technical capacity, within any leading ERP solution.
Preferably with support and customer management skills.

Essential Skills

• A professional and confident manner
• Support experience in any capacity working with queue management and prioritization
• Customer service skills
• A good working knowledge of computer hardware, networking principles and Microsoft
  Server Operating systems
• Manufacturing Experience: MRP, Routing, Procurement and Supply Chain Management
• Experience with Boyum – BEAS
• Understanding of Active Directory/Group Policies
• Experience working with EDI or ETL processes and common data structures (XML, JSON)
• Experience with Microsoft SQL Server or similar database platform
• Understanding and experience using query languages (T-SQL)
• Working knowledge of script languages (e.g, Powershell, Visual Basic, Python)

Advantageous skills

• A strong understanding of any of the top ERP solutions
• SAP Business One experience and / or accreditations
• Working knowledge of Virtual Machine snapshotting
• Working knowledge of security certificates (SSL certificates)
• Working knowledge of Citrix /Microsoft RDS/ Microsoft Windows Server operating systems
• Experience investigating complex problems and identification of root causes.
• Experience using Linux
• Experience with Web API interfacing
• Experience with other Boyum Products
• Experience with Codeless Platform Products
• Experience with programming languages (c#, java)
• Exposure of SAP Concur, CodelessPlatforms BPA Platform, Boyum SBO add-ons, Solver
  Bi360, Magento Webshop

Qualifications and Certifications
Minimum GCSE or equivalent Maths and English – grade C or above