CloudCare IT Managed Services - Codestone

CloudCare
IT Managed Services

Work with confidence. Let Codestone keep your IT estate secure, online and always working optimally on your behalf

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    1st line through 3rd line support, 24x7x365

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    UK-based, multilingual and highly professional team

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    Full application lifecycle management

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    Scalable support for any size business

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    Advanced, proactive and mission-critical support, with the SLAs to prove it

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    Secure your systems and data with our managed Security Operations Centre (SOC)

At a Glance

Always available,
always on your team

IT has never been more critical to business success. That’s why we created CloudCare, a multi-system, multilingual support desk that helps to keep your crucial IT systems online, lock-tight secure and optimised for premium business performance. We’ll always be there when you need us, answering queries, fixing issues and proactively monitoring your systems in real-time to make sure molehills never grow into mountains.

We’ll get to know your business in detail and tailor our service to your requirements, whether you want an extension to your in-house team, a fully managed IT support service or something in between. Whatever your needs, you can count on CloudCare from Codestone to provide specialist, reliable  support, 24x7x365.

Key Features

Maximum Efficiency
Always

  • Solutions support

    Whatever the precise make up of your IT stack, our fully accredited team will support your systems and solutions in the most comprehensive way. If you have a problem, we’re on it. If you just have a question, we’re happy to help.

  • Fully managed for complete peace of mind

    You’ve got a lot on your plate already, so why worry about the health of your network and systems? While you get on with other things, we’ll manage your critical network and desktop devices, using sophisticated preventative maintenance techniques to minimise downtime.

  • Real-time monitoring

    We don’t just fix issues as they arise, we stop them impacting your business in the first place. Real time network and security monitoring identifies and fixes potential problems before they turn into actual ones.

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  • Service integration and management

    Our service integration and management (SIAM) service helps you better manage supplier relationships, avoiding duplication and reducing supplier sprawl.

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  • Smoother support

    Our support portal lets you self manage IT support. Raise tickets online, track progress and download reports. You can also access real-time monitoring of your system.

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  • Easier change requests

    IT isn’t static. We’ll keep your current systems up and running, and also handle system change requests and IT enhancements.

Find Out How Much a Support Service Would Cost

Why Codestone?
Codestone CloudCare is your virtual IT manager

With decades of experience in managed IT services, we’ll give you the integrated, optimised and intelligent business processes your organisation needs, regardless of the tools you use.

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    Proactive support

    We’ll act as your virtual IT manager, guaranteeing maximum uptime and optimised processes. We’re a partner, not a supplier, so you’ll get one point of contact, an expert team and a customer-centric service at all times.

  • Pick and mix

    Mix and match the services your business needs, based on need and budget. Define your delivery methods, service levels and availability. Get everything you want and nothing you don’t.

  • Reduce risk

    Downtime is wasted time. Proactive IT management means predicting potential problems, acting quickly and reducing risk. On the flipside, a reliable, stable IT stack leads to better, more robust businesses.

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    Scale up (and down)

    We offer three levels of service to match different needs and budgets, and you can scale the service up or down at will. Whichever you choose, we’ll always look for opportunities to add value.

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    Security as a priority

    Our managed Security Operations Centre (SOC) gives you 24/7 peace of mind, proactively monitoring your system for break-in attempts and suspicious activity.

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    Managed end user compute (EUC)

    Enjoy managed EUC services throughout the entire lifecycle of assets, applications and devices.

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    Cost effective IT management

    Experienced IT staff are thin on the ground (and command premium salaries). Outsourcing some or all of your IT support requirements is often the most cost-effective solution.

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Frequently Asked Questions

FAQs
CloudCare Managed Services

  • What are managed services, and how can they benefit my business?

    Managed services involve outsourcing your IT management to a specialist provider. An MSP (managed service provider) manages, monitors and supports your IT systems 24/7. This can lead to fewer technical issues, reduced downtime and cost savings, allowing you to focus on running your business without worrying about IT. MSPs offer a range of tailored solutions like cloud services and cybersecurity, ensuring your IT infrastructure is secure, efficient and aligned with your business needs.

  • How does a managed service provider support business continuity?

    A managed service provider offers services such as proactive system monitoring, regular data backups and disaster recovery plans to minimise downtime and reduce the risks associated with IT failures. Many MSPs also offer cloud services, which make it easier to securely store and access your data from anywhere, keeping business operations running smoothly even in the event of unexpected disruptions.

     

  • How can IT managed services improve the security of my business?

    IT managed services keep your business secure by proactively monitoring your systems to detect and respond quickly to any potential issues. This includes setting up protective measures like firewalls, antivirus software and endpoint security to safeguard all your devices. They also perform regular security audits and updates to make sure your systems are protected against the latest and most advanced cyber threats.

     

  • What is the role of managed services in modern workplace solutions?

     

    In today’s digital-first world, managed services play a critical role in keeping your workplace connected, secure and productive. An MSP helps you deploy and manage essential services like cloud platforms and Microsoft 365, ensuring that your teams can collaborate seamlessly, even across distributed teams. They also provide ongoing support and updates, making sure your systems are always aligned with your business needs.

  • How can a managed service provider help my business scale its IT infrastructure?