Raising the Bar: Codestone Achieves Record-High Customer Satisfaction

Hundreds of satisfied customers trust Codestone as their managed service provider. Why?

At Codestone, our commitment is not just to meet expectations but to consistently exceed them. Our approach to digital transformation and IT managed services is built around a simple but powerful principle: prioritise the customer in everything we do.

Unmatched CSAT Scores

We are proud to report a continuous track record of outstanding customer satisfaction. Through detailed CSAT surveys conducted after every service ticket, we’ve gathered feedback directly from our clients — hundreds of them — to ensure we are delivering the best possible service. In the past month alone, we achieved an unprecedented CSAT score of 92.5%, significantly higher than the industry average*.

Our Commitment to Service Excellence

Our internal initiatives and training programs are designed to empower our support desk team members not only to excel in their roles but also to deeply understand and care about our customers’ needs. This dedication is reflected in the quality of service we provide and the satisfaction our clients express.

Hear From Our Clients

Don’t just take our word for it; genuine feedback from our managed services customers:

“As usual, [our service desk agent] has come up with great solutions for us and implemented them with minimal disruption. Really appreciate having him in our corner.”

 “Provided information that increased local knowledge of processes and resolved the issue.”

 “Really fast when I had this last-minute request. Much appreciated.”

 “He helped me with the whole task, not just the issue. This allowed me to make the changes I needed to make quicker.”

These testimonials highlight the effectiveness and responsiveness of our team, underscoring our commitment to not only solving problems but also enhancing our clients’ operational capabilities.

Experience the Codestone Difference

With more satisfied customers than ever, we invite you to experience the superior service and support offered by Codestone’s Managed Services team.

Discover how our customer-first approach can transform your IT experience >



*CSAT amongst MSPs in the UK: The software industry had an average CSAT score of 78. In 2022/2023, CSAT scores for various industries ranged from 64 (internet providers) to 80 (e-commerce). Typically, CSAT scores from 75 to 85 are considered good.

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