What is a Support Hero

Lightbulbs

An advocate who learns your business & champions your goals, allowing more synergy between your business and Codestone.

Reports

Regular extended reporting and trend analysis, which allows you to better understand your business IT.

Support

Point of contact for all issues, including escalations, projects, security, and planning.

WHY CHOOSE SERVICE DELIVERY MANAGEMENT?

This option provides an in-depth insight into the service level that you are currently receiving from Codestone, which allows us to review and adapt where necessary. This can only add value, and will allow you to get the most out of working with us.

There are a range of benefits, including:

Proactive service level monitoring

Reporting on service levels

Service improvement reviews

Critical incident management

Problem management reporting

Proactive trend analysis

Network infrastructure reporting

Hardware warranty management

On-site visits

downtime

Prevent Downtime

Service Delivery Management focuses on proactively analysing trends/patterns to predict and recommend preventative action – before downtime hits.

Money

Save Money

Cost of downtime in business varies on type and size. However, what is clear, is that IT is an integral part of any business – so any downtime whatsoever will result in costs.

How Likely is Downtime?

90%

of companies have experienced unexpected downtime at least once per year

Approx. Downtime Costs

£8,000

per day in SME

£2,000

per day in Small Business

Identify Trends

Identify Trends

Your Support Hero will identify top service categories, seasonal & social trends, and more; giving you an understanding of their business impact – helping you to prepare in advance.

Safeguard & Grow

Safeguard & Grow

Your Support Hero can work with you to ensure compliance, create streamlined processes, and to standardise systems in order to grow and develop as per business requirements.

TALK TO US

Find out more by chatting to one of our experts.

SystemSure-logo

Request a call

DISCOVER

More about the value Support Heroes bring to organisations like yours.

Download

This comprehensive presentation on the benefits of Service Delivery Management.
Coming Soon

0370 334 4000