An advocate who learns your business & champions your goals, allowing more synergy between your business and Codestone.
Regular extended reporting and trend analysis, which allows you to better understand your business IT.
Point of contact for all issues, including escalations, projects, security, and planning.
This option provides an in-depth insight into the service level that you are currently receiving from Codestone, which allows us to review and adapt where necessary. This can only add value, and will allow you to get the most out of working with us.
Proactive service level monitoring
Reporting on service levels
Service improvement reviews
Critical incident management
Problem management reporting
Proactive trend analysis
Network infrastructure reporting
Hardware warranty management
Service Delivery Management focuses on proactively analysing trends/patterns to predict and recommend preventative action – before downtime hits.
Cost of downtime in business varies on type and size. However, what is clear, is that IT is an integral part of any business – so any downtime whatsoever will result in costs.
of companies have experienced unexpected downtime at least once per year
per day in SME
per day in Small Business
Your Support Hero will identify top service categories, seasonal & social trends, and more; giving you an understanding of their business impact – helping you to prepare in advance.
Your Support Hero can work with you to ensure compliance, create streamlined processes, and to standardise systems in order to grow and develop as per business requirements.
Find out more by chatting to one of our experts.
More about the value Support Heroes bring to organisations like yours.
This comprehensive presentation on the benefits of Service Delivery Management.