Support Technician (Cloud & Managed Services)


up to £45K (depending on experience) +Bonus +Pension  + Discount shopping scheme  +Flexible working +Free car parking


An experienced, enthusiastic, and versatile individual is required to join an established technical helpdesk team in supporting a full range of IT infrastructure solutions, primarily based around application, desktop, server and storage virtualisation technologies. Key vendors include Microsoft, Citrix, VMWare, EMC, Sonicwall, Dell and HP.

**Working hours will within core hours 7am to 7pm. Shift rota for the department will be in place to cover these hours (shifts would be rota’s to be 7am to 3.30pm, 8am to 4.30pm, 9am to 5.30pm and 10.30am to 7pm). After an initial period you will be added to an out of hours rota (1 in 4 weeks) to assist with any escalations.



About You:
It is expected that candidates have at least 5 years’ experience working in a technical support capacity, managing their own queues of support incidents and working to defined SLAs.


Essential Skills

  • A professional and confident manner
  • Attention to detail and ability to think laterally under pressure
  • A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies
  • Understanding of network infrastructure appliances such as routers, switches and wireless network points.
  • Accreditation and/or experience in the majority of the following technical products:
      • Microsoft 365 Administration & Apps Suite
      • Azure
      • In Tune
      • Conditional Access
      • Microsoft Server Operating systems (inc. Exchange)
      • Microsoft Desktop Operating Systems
      • Mac OSX
      • Microsoft RDS
      • Hyper-V
      • Sonicwall Firewalls
      • Veeam Backup solutions
      • 3CX Telephony
      • N-able product range
      • Scripting (Powershell)
  • Advantageous skills
      • A strong understanding of storage systems (NAS/SAN)
      • Accreditation or experience in any of the following technical products/practices:
        o Citrix XenApp/Xendesktop/Netscaler
        o SQL
        o Linux
        o HANA
        o Symantec Cloud/Mimecast
        o Cisco Networking
        o Checkpoint Firewalls
        o Ubiquiti Networking Equipment
        o Microsoft Flow


    Qualifications and Certifications
    Minimum GCSE or equivalent Maths and English – grade C or above
    Degree level education an advantage

Apply now

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