SystemSure 24/7/365
Service Desk
We future proof your technology infrastructure and help you maintain the highest levels of business process continuity.
- Maintain the highest levels of business process continuity
- Advanced support and enhanced-target SLAs
- Holistic, tailored guidance across solutions and lifecycle phases
- Proactive mission-critical 24/7/365 support
- Prepare for cyber-attacks with robust defence strategies
- Application lifecycle management
- Empowerment with a wide range of services and educational content
At a Glance
Always there
for you SystemSure is a 24/7/365 multi-system support service designed to ensure your IT systems run fault free and are continuously optimised for business performance. Our flexible, modular service monitors the critical health status of your lines of business applications and remotely diagnoses problems before they occur. Your essential services will restart automatically, optimising uptime and increasing productivity.
SystemSure is a 24/7/365 multi-system support service designed to ensure your IT systems run fault free and are continuously optimised for business performance. Our flexible, modular service monitors the critical health status of your lines of business applications and remotely diagnoses problems before they occur. Your essential services will restart automatically, optimising uptime and increasing productivity.
Features
Optimising your IT
for business performance
Maximise efficiencies and maintain the highest levels of business continuity in your daily operations with SystemSure.
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Services Support
All of your solutions are managed and monitored by our fully accredited support team. So whether you have a system fault or just have one of those ‘how to’ questions, our team is there to assist. -
Managed Services
24/7/365 network monitoring of your critical network and desktop devices, coupled with an aggressive preventative maintenance component, ensures optimum uptime for your business. -
Proactive Monitoring
Our Network Operation Centre monitors your systems in real-time to proactively deliver support. We identify and fix potential issues before they have a chance to affect your business. -
Support Portal
The Codestone Support Portal makes it easy for you to raise support tickets online, track progress and access key reports including real-time monitoring of your systems. -
Change Requests
As part of our managed service, we not only take care of keeping your systems and software functioning, but also handle system change requests including user management and system enhancements. -
Adoption Reporting
By monitoring system usage, we help you drive user adoption with comprehensive analysis of what users are using which applications and how information is flowing through your organisation.
SystemSure ensures your business processes are seamlessly integrated,
optimised and intelligent
Value Realisation
Keep your SAP or Microsoft solution connected and collaborate in real-time. Innovate in the cloud with a clear roadmap to deliver continuous value realisation of your Microsoft or SAP solutions.
Proactive Support
Guarantee maximum uptime with our range of components that allow two-way communications with SystemSure. Codestone acts as your virtual on-site IT manager with full visibility and control.
Holistic & Tailored
Select and combine only the services you need to meet the specific requirements and budget of your business. Define your delivery methods, service levels and availability from the modular services and take the worry out of your computer network.
Operational Resilience
Optimise all facets of your line-of-business applications to stay operational. Reduce your operational risk, we’ll predict potential systems failures and prevent many network failures from ever happening to ensure reliability and stability of your IT assets.
Scalability
Suitable for any size business with two levels of service according to budget. Easily scale support services up or down as your business requirements change.
Security
Achieve total end point security for your business with centralised monitoring and proactive management of device protection. We make sure your anti-virus software is doing its job and is up-to-date to protect your network from unwanted email and spam.
Book a free workshop with us to get started