SystemSure 24/7/365
Service Desk

We future proof your technology infrastructure and help you maintain the highest levels of business process continuity.
  • ico/stats Maintain the highest levels of business process continuity
  • ico/stats Advanced support and enhanced-target SLAs
  • ico/stats Holistic, tailored guidance across solutions and lifecycle phases
  • ico/stats Proactive mission-critical 24/7/365 support
  • ico/stats Prepare for cyber-attacks with robust defence strategies
  • ico/stats Application lifecycle management
  • ico/stats Empowerment with a wide range of services and educational content
Help Desk

At a Glance

Always there
for you

SystemSure is a 24/7/365 multi-system support service designed to ensure your IT systems run fault free and are continuously optimised for business performance. Our flexible, modular service monitors the critical health status of your lines of business applications and remotely diagnoses problems before they occur. Your essential services will restart automatically, optimising uptime and increasing productivity.

Features

Optimising your IT
for business performance

  • Services Support
    All of your solutions are managed and monitored by our fully accredited support team. So whether you have a system fault or just have one of those ‘how to’ questions, our team is there to assist.
  • Managed Services
    24/7/365 network monitoring of your critical network and desktop devices, coupled with an aggressive preventative maintenance component, ensures optimum uptime for your business.
  • Proactive Monitoring
    Our Network Operation Centre monitors your systems in real-time to proactively deliver support. We identify and fix potential issues before they have a chance to affect your business.
  • Support Portal
    The Codestone Support Portal makes it easy for you to raise support tickets online, track progress and access key reports including real-time monitoring of your systems.
  • Change Requests
    As part of our managed service, we not only take care of keeping your systems and software functioning, but also handle system change requests including user management and system enhancements.
  • Adoption Reporting
    By monitoring system usage, we help you drive user adoption with comprehensive analysis of what users are using which applications and how information is flowing through your organisation.

    SystemSure ensures your business processes are seamlessly integrated,
    optimised and intelligent

    • Support
      Value Realisation
      Keep your SAP or Microsoft solution connected and collaborate in real-time. Innovate in the cloud with a clear roadmap to deliver continuous value realisation of your Microsoft or SAP solutions.
    • Proactive Support
      Guarantee maximum uptime with our range of components that allow two-way communications with SystemSure. Codestone acts as your virtual on-site IT manager with full visibility and control.
    • Holistic & Tailored
      Select and combine only the services you need to meet the specific requirements and budget of your business. Define your delivery methods, service levels and availability from the modular services and take the worry out of your computer network.
    • Security
      Operational Resilience
      Optimise all facets of your line-of-business applications to stay operational. Reduce your operational risk, we’ll predict potential systems failures and prevent many network failures from ever happening to ensure reliability and stability of your IT assets.
    • Scalability
      Suitable for any size business with two levels of service according to budget. Easily scale support services up or down as your business requirements change.
    • Security
      Security
      Achieve total end point security for your business with centralised monitoring and proactive management of device protection. We make sure your anti-virus software is doing its job and is up-to-date to protect your network from unwanted email and spam.
    Book a free workshop with us to get started
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    We should be talking.
    It will be worth it.



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