The Client
About
Cytoplan
Cytoplan is a science-based supplement company meeting the needs of healthcare professionals and their patients. Founded in 1990 by practitioners with many years’ experience in nutritional science it is a leader in food-based supplements, working closely with doctors and scientists.
Understanding the Problem
The Challenge
Cytoplan needed to upgrade from its legacy SAP system implemented over six years ago as some software elements were no longer performing at the required level. In addition, incorrect and inconsistent data was slowing up the system and required cleansing and checking for quality.
Third party software integration was also key. Cytoplan was using other software to manage its webshop and despatch processes and it wanted to integrate these seamlessly into one platform.
“We had a lot of teething issues with our existing system, and didn’t have the technical expertise to move forward.”
The Solution
Making it Work
Codestone upgraded SAP Business One enabling Cytoplan to unite its financial operations by automating accounting tasks within one ERP system. Cytoplan also manages its sales process and customer lifecycle efficiently by gaining key insight into its prospects and customers and using the ERP as a backbone for its direct mail activities.
The full order-to-pay flow is finely tuned with SAP Business One. The third-party software used for Cytoplan’s webshop is linked so every single order is processed through SAP Business One, enabling each order to be fulfilled and despatched correctly. All customer details are maintained and automatically updated within the system.
The data issues were resolved with additional resource and expertise from Codestone, providing a detailed understanding in how the data would be migrated to achieve the desired outcome.
Discover the Benefits
Cytoplan now has real time financial reporting on the activity in the business and can make better, informed decisions
Orders are fulfilled accurately and on time giving Cytoplan full traceability and visibility at every level
Webshop and despatch processes are now seamlessly integrated into Cytoplan’s SAP Business One solution
Cytoplan now has every confidence in its data and as the business grows and becomes more complex, resources are being used more effectively and efficiently
Codestone mentored us and gave us the technical expertise we needed to utilise the system and maximise our investment. We got realistic and objective advice from Codestone on how to effectively and successfully move forward.Business Project Manager, Cytoplan