Customer Success Management
Realise your digital business objectives with an exceptional customer experience
At all stages of your project and engagement with Codestone, we want you to be blown away be the quality of our service, from account management and delivery through to support and optimisation.
Our Approach
Customer Success
is our #1 priority
Our customer-first, innovation-led approach helps you to realise value throughout your digital experience journey.
Experienced project managers will steer your project to a successful conclusion, within your time, quality and budget requirements.
And if you need to change your systems integrator to Codestone for any reason, our Project Rescue service is on hand to quickly get you back on track to success.
Make the best use of innovation to meet your business needs
You will have a dedicated Account Manager who will be your trusted advisor from the moment you sign. They will understand and align with your business goals and help you maximise the value from your investment.
With one of the largest SAP ERP and Microsoft Account Management teams in the UK, we combine our mature methodologies, leading practices and change management capabilities to optimise your SAP system and your entire cloud landscape.
Thousands of successful projects delivered
Our team of qualified project managers apply a consistent, well-defined process-based approach to managing your projects from start-up to successful completion, project closure and transition to support.
Our team of qualified project managers apply a consistent, well-defined process-based approach to managing your projects from start-up to successful completion, project closure and transition to support.
Careful planning, organisation and control of resources and processes, whilst honouring your requirements of scope, time, quality and budget, are key to project success.
Confidence in a safe pair of hands
With over 2500+ projects and counting and a 98% success rate, we understand the risks to avoid or mitigate and know what it takes to achieve a successful outcome.
Changing your systems integration partner mid-project is never an easy decision. As a leading Gold member of the SAP and Microsoft partner community, Codestone can help you get back on track. We will quickly understand your current landscape and provide the expertise and support needed to deliver your planned business outcomes.
Our Customer Success Management Service
A tried and trusted capability
to ensure project success.
Ensuring customers realise value throughout their digital cloud experience journey.
Dedicated Account Manager
Assigned to you and based in the UK to ensure a fast, thorough response to your needs.
Experienced Project Manager
Confidence that risks are managed with qualified, professional management of the entire project life cycle.
Certified Consultants
Uncover opportunities for optimisation in your SAP or Microsoft systems with our certified consultants, some multi-system certified as well as Accounting credited.
Project Rescue
If your current partner isn’t delivering on your project expectations, we can help achieve a successful outcome
Creating an exceptional customer experience
A partner that goes the extra mile
We know what it takes to get the most out of your technology landscape. We won’t let it become stagnant. We will help you drive digital growth.
User Experience
How you use your technology landscape matters to us We will maximise your applications at every level
Dedicated
Your Account Manager is assigned from the start Supporting you on every project.
Speed
Our experienced team will respond quickly to your needs Specialist resource is assigned where required
Communication
Regular Project & Account Management meetings are scheduled Your performance, progress and success matters
Support Services
Supporting you
all the way
Codestone is a leading member of the SAP and Microsoft partner community. Winner of the SAP EMEA North Best Performance Award, we have a great deal of experience across multiple industry sectors, delivering rapid projects alongside complex international rollouts. Our successful implementation methodology and systematic approach ensures end-to-end project success. With our dedicated focus on customer success management, we help you realise the full value from your investment.
Your customer experience is what matters. Throughout your journey, and after go-live we offer 24x7x365 SAP and IT infrastructure support, plus the industry’s broadest Cloud IT and Managed Services portfolios, to ensure you are always up and running and importantly, future-proofed.