Sales Account Manager


£30,000 basic per annum (OTE £50,000 uncapped per annum, once onboarded) +Car allowance +Pension +Hybrid working policy +Free car parking (Poole) +Cycle to work


We are seeking an enthusiastic highly motivated, technology proficient and commercially aware Account Manager to join our established hard-working team based at our Head Office in Poole. Success in this role will be demonstrated through hitting revenue targets, being a positive and active team player in the Codestone IT management team, working within the best practice methodologies of delivering IT services from in-house and supplier provided services as a seamless team deliverable from Codestone to our key accounts. The role requires the ability to develop, grow and nurture positive relationships with designated customer organisations.




The role will encompass a variety of sales driven tasks including, but not limited to:

  • Drive service improvement and customer satisfaction
  • Drive new revenue streams from assigned accounts
  • Participate in the customer’s IT Management Team, to manage the delivery of IT related service
    to meet the requirements of the business
  • Create new revenue from assigned account base by managing and driving change requests,
    new project work and ensuring the appropriate support fees are being charged through regular
    review of consumption
  • Ensure SLA’s are measured and achieved, and client expectations are met (or exceeded)
  • Identify and lead service improvement and efficiency initiatives
  • Working with the customer’s IT budget holder, plan the budget for in-scope contracts and
  • Monitor and manage expenditure within agreed budget
  • Build service relationships with both customers and internal/external service teams
  • To facilitate supplier and customer service review meetings
  • To escalate service issues internally and with external providers to ensure customer satisfaction
    is maintained
  • To coordinate external technical resources for infrastructure and support related change and
    project activity
  • To support IT projects and Initiatives to meet the agreed business goals in compliance with
    relevant methodologies and quality standards
  • Approve and cost changes to the service delivery model, contracts, or SLAs
  • Manage the internal communication with the business including service performance, FAQs,
    process information and necessary forms
  • Deliver a high level of customer service through a positive customer focused attitude

Major Job Challenge(s):

  • Build effective internal and external relationships
  • Fast moving business and IT environment
  • Transform the engagement of existing IT supplier relationships to establish a partnership
    approach to deliver a seamless IT brand into Codestone customers

Decision Making:

  • Escalation of business-critical issues
  • Approval for activities related to problem management where Codestone’s commercial and
    operational approval required by the customer




  • Key users and stakeholders from the business
  • Internal Service Providers
  • IT Management Team
  • IT Project Teams
  • Internal legal team for contracts


  • External suppliers
  • Customer Board
  • Customer in house IT teams


About You:

Required Experience and Key Successful Factors:



  • Good general understanding of IT infrastructure and business applications
  • Applicants will ideally require experience of working in an IT service management capacity or related IT account management or sales role.


  • Logical, methodical, and structured approach
  • Results orientation, deadline driven
  • Resilient and be able to respond positively to setbacks
  • Effective time management
  • Ability to prioritise
  • Effective communication skills, both presentational and 1:1.

Specific Competencies:

  • Service focus
  • Teamwork
  • Problem solving
  • Excellent communication skills and experience of dealing with customers
  • Professional telephone manner
  • Attention to detail and ability to think laterally under pressure
  • Good communicator
  • Well-presented and a welcoming and friendly manner
  • Professional and efficient
  • Good time management
  • Multitasker with a can-do attitude
  • Flexible and tenacious

Qualifications and Certifications
Minimum GCSE or equivalent Maths and English – grade C or above.
Full UK Driving License essential.

Apply now

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