SAP support that answers quickly
and understands your business
Switching is simple, and from day one you'll have an expert team dedicated to supporting your business.
Changing your SAP support partner is one of the few technology decisions you can make without touching the technology. The system stays exactly as it is. What changes is who answers when something breaks, how fast they answer and whether they already understand your setup before you start explaining it. That is the whole job of our SAP support team, and it is why businesses move their support to us without changing their ERP.
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True 24×7 Support
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Guaranteed Response & Resolution SLAs
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Global Service Desk Coverage
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750+ Customers
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180+ Support Takeovers to Date
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YoY Customer Satisfaction Awards
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Top 50 Managed Services Provider in the UK
What changes when you switch
Your tickets go to people who know your configuration, because the same team stays with your account rather than rotating, so you’ll always be talking to familiar faces who understand how your business runs. Response times are clearly set out in your service schedule, and we report on them regularly so you always have a full, transparent view of the service you’re receiving. For the things that can’t wait, you’re covered 24×7.
Beyond answering individual tickets, we look at the bigger picture across them, spotting patterns and resolving the root cause so the same issue doesn’t come back and your systems keep getting better over time.
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Enhanced Multi-Platform Expertise
Our certified specialists bring deep technical expertise across leading ERP platforms, with proven success optimising complex environments. We maintain comprehensive knowledge spanning multiple technologies and industries, ensuring your systems perform at their peak.
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Proactive Partnership Approach
Through regular Health Checks and strategic road mapping, we identify and prevent issues before they impact your business. Our continuous improvement approach ensures you're always leveraging the latest technology advancements and best practices.
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Superior Value Delivery
We eliminate redundant costs through optimised resource allocation and transparent, value-based pricing models. Our customisable service packages ensure you get exactly what your business needs, with clear ROI measurements to demonstrate value.
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Risk-Free Transition
Our proven methodology ensures zero-disruption handover with comprehensive knowledge transfer and dedicated transition teams. Your business continuity is guaranteed throughout the entire process, making the switch completely seamless.
Who we support
SAP Business One · SAP S/4HANA · Our ERP consultancy and implementation work
SAP Business One, SAP Business ByDesign and SAP S/4HANA, including systems Codestone did not implement. A good proportion of the businesses we support came to us from another partner.
What ERP Support Services Do We Provide?
Your Strategic Value Accelerator Team
At Codestone, our Customer Value Management team goes beyond traditional support, ensuring your technology investments deliver measurable business outcomes through strategic partnership and continuous value creation.
- Strategic Alignment – Regular business reviews aligning technology initiatives with your objectives, including road mapping and risk management
- Value Tracking – Proactive monitoring of ROI, service levels, and satisfaction through executive reporting and CSAT analysis
- Innovation Focus – Personalised recommendations based on industry trends and peer insights to drive competitive advantage
- Dedicated Partnership – A team that becomes an extension of your business
Expert Technical Resources
At Codestone, our award-winning ERP support team brings unmatched expertise across multiple platforms. With recognition as a Top 50 UK MSP, we deliver comprehensive support for your entire ERP ecosystem.
- Deep Platform Knowledge – Access certified experts across all ERP versions, modules, and integrations
- Integration Experts – Specialists in managing complex third-party integrations and system enhancements
- Award-Winning Team – Industry-recognised expertise with year-on-year industry and customer awards for technical excellence
- Complete Coverage – Comprehensive support spanning your entire ERP landscape, ensuring no gaps in service delivery
Tailored ERP Training
Training is a crucial element to maximise the potential of your ERP solution. From immersive face-to-face training sessions and concise how-to videos to real-time support and recorded presentations, we have meticulously curated training options suited to assist you.
IT managed service capabilities that scale with your business
At Codestone, we deliver comprehensive IT managed services that extend beyond ERP support, ensuring your entire technology ecosystem performs optimally whether on-premises or in the cloud.
- Complete Platform Support – Single provider for your ERP and infrastructure needs, eliminating multi-vendor complexity
- Cloud Expertise – Advanced capabilities in major cloud platforms, offering flexible hosting solutions
- Scalable Solutions – Infrastructure that grows with your business, from hybrid to full cloud deployment
- Simplified Management – One unified support team for faster resolution and streamlined operations
The Codestone team has been brilliant to work with. They are organised, knowledgeable and have provided us with the SAP support and process expertise needed for us to successfully align with our parent company.TasteConnection
Why move your support to us
Codestone has worked in SAP for 30 years, and the people answering your tickets are drawn from that practice. It shows up in how fast somebody recognises a problem they have seen before.
A business that made the move
Jardox, which makes stocks, seasonings and sauces, had outgrown its IT setup and the relationship with its previous provider had run its course. Downtime had become frequent enough that some of its 150 staff had gone back to keeping records on paper. Codestone put in a hybrid infrastructure across their two sites with cloud backup behind it, and took on day-to-day support.
Their IT support manager has since described the team as highly responsive and consistently looking for cost-effective ways to improve how things run.
Free ERP
Health Check
Our free ERP Health Check for users, is a full system inventory, uncovering system issues and optimisation and usability gaps. It provides actionable insights to optimal performance.
Book Your Free Health Check
Our free ERP Health Check for users, is a full system inventory, uncovering system issues and optimisation and usability gaps. It provides actionable insights to optimal performance.
Switching is more straightforward than it looks
Most of the worry about changing support partner is about the handover. Codestone takes a full picture of your system, your customisations and your open issues before anything moves, run alongside your existing arrangement while that happens and take over when the picture is complete rather than on a date that suits us.
Your ERP does not change. Your users see no difference except a faster answer.
Talk to us about SAP support
Most of the worry about changing support partner is about the handover. Codestone takes a full picture of your system, your customisations and your open issues before anything moves, run alongside your existing arrangement while that happens and take over when the picture is complete rather than on a date that suits us.
Your ERP does not change. Your users see no difference except a faster answer.
Common questions
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Can you support a system you did not implement?
Yes, and it is most of what we do in support. The review at the start exists to close that gap.
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How long does a takeover take?
Typically four to six weeks from review to handover for a single system, longer where there are heavy customisations or several integrations to understand.
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What happens if our documentation is poor or missing?
We rebuild it as part of the review. Poor documentation is common and it is not a reason to delay.
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Do we have to move everything at once?
No. Some customers start with the ERP and add infrastructure or security later, once the relationship has proved itself.
Talk to us about SAP support
When it comes to ERP support, Codestone is committed to your success. Our team of experts is ready to assist you with any challenges you face, providing prompt and effective solutions and services. Contact us today to learn more about our 24×7 ERP support offerings or to discuss your specific requirements.
