Infrastructure Support Technician


Up to £45,000 pa depending on experience +Pension +Bonus +Flexible Working

An experienced, enthusiastic, and versatile individual is required to join an on-site technical team in supporting a full range of IT infrastructure solutions primarily based around application, desktop, and end user device support. The applicant must have experience working within a dynamic user environment with many differing types of user, both in technical ability and company status.
Applicants will have at least 3 years’ experience working in a technical support capacity.

About You
Essential skills

  • A professional and confident manner
  • 3 years’ experience working in a Service Level driven technical support role
  • Excellent customer service skills in a face to face environment
  • Ability to prioritise workload
  • Understanding of SLAs
  • Accreditation or experience in some of the following technical products;
    • Office 365
      • License administration
      • Creating new users & groups
      • Microsoft Exchange Hybrid
      • SharePoint
      • OneDrive
      • Teams
    • Azure
      • Conditional Access
      • MFA
      • Intune (MDM)
      • ADFS
    • Microsoft Windows 10 / Server 2012+
  • Apple iOS mobile device maintenance and support
  • Laptop and desktop hardware maintenance and support (Windows and Apple)
  • A good understanding of TCP/IP, DNS and Microsoft Active Directory
  • Strong understanding of Windows based operating systems and networking
  • Microsoft RDS & RemoteApp
  • Proficient in setting up & running Teams Live Events
  • Advantageous skills

    • Experience with:
      • Connectwise
      • Manage Engine products
      • Email filtering solutions, specifically Mimecast
      • Web filtering solutions
    • Accreditation in any of the following technical products;
      • Microsoft Server 2012/2016+
      • Microsoft Windows 10
      • Microsoft Exchange Server 2016+
    • Understanding of;
      • Security principals & best practices
      • WAN, Routers, Switches and Wireless Networks
    • Understanding of hosted IT services

    Qualifications and Certifications
    Minimum GCSE or equivalent Maths and English – grade C or above

    Apply now

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