Ai Feature

Get Future Ready and Transform with AI

Artificial Intelligence (AI) is seeping into our personal and business lives, sometimes without us even knowing it. Very quickly, genAI capabilities have already been embedded into the apps and products we use every day. And in the workplace, many organisations are now regularly using genAI in at least one or two corporate functions.

This powerful technology is playing a pivotal role in digital transformation enabling companies to evolve faster and be more competitive. With the use of machine learning, natural language processing and computer vision it is unlocking and reshaping the way businesses innovate and interact with their customers.

AI creates new opportunities to personalise interactions, make accurate predictions and optimise business operations, enabling organisations to extract actionable, valuable insights from their data. And with these genAI techniques rapidly improving, creating realistic text, images and other media is now a reality.

AI City

Overcoming business challenges with AI technology

Core business system AI is quite different to consumer AI. It’s not about just being creative or planning the best week-end away, it’s how company’s best deploy and manage their resources. It’s about corporate reputation and the lifeblood of the organisation. With the business landscape evolving at an extremely fast pace, customers are faced with many challenges that demand increasingly innovative solutions. Being future-ready and resilient against unforeseen obstacles, such as increased cyber threats, skills shortages or meeting supply chain sustainability targets, are becoming the everyday norm.

AI technology is here to stay and already equipping customers with predictive analytics and scenario planning to enable them to anticipate and quickly navigate these and other potential challenges with precision.

CX with AI and the impact of the younger generation

Businesses are constantly striving to improve the customer experience. Salespeople are under pressure to answer customer questions faster, better and more accurately, without the need for the ubiquitous ‘I’ll get back to you’ statements. Resolving problems on first contact leaves customers feeling satisfied. But as younger generations come through the workforce, they are demanding more personal interactions with product experts and seeking active information from different sources when it comes to the buying process. Companies need to address these preferences as the 25-40 year olds move into decision-making roles. We need to pave the way for the next generation of the workforce, who will expect to leverage GenAI in ways we cannot yet imagine.

Using AI

Enhancing operational
processes with AI

The need for intelligent outputs in business processes means technology needs to work harder to extract quick and accurate answers from increasingly vast datasets. Decision-makers require fast access to vital information, answering questions such as the number of sales orders created last month or “has invoice xxxx being paid yet”, to drive business intelligence in the organisation.

AI Workplace

AI-powered tools
in the workplace

Credible AI tools already exist for generative AI, such as ChatGPT, and now SAP and Microsoft have both launched their own AI-powered assistants making it quicker and easier for employees to interact on these systems and make informed decisions.

How SAP Joule will become the backbone of SAP

SAP is underpinning its strategic growth by accelerating AI development across SAP’s solutions. Recently launched genAI assistant SAP Joule, will be embedded in SAP’s full enterprise portfolio from early this year, including SAP S/4HANA and SAP Ariba and followed by its Business Technology Platform, fundamentally changing the way SAP users in the workplace interact with their ERP.

As with other AI assistants, when a user asks a question through native language and chat, the assistant delivers proactive and contextualised insights from across SAP’s solutions and third-party sources. Joule will improve over time as the global SAP user community, including 28,000+ customers and 300 million SAP users, feeds key information to ‘teach’ the assistant.

SAP has built AI into its supply chain solutions giving customers predictive maintenance capability, the ability to forecast and predict customer demand and detect anomalies. These AI-driven insights and recommendations will contribute to enhanced decision-making, improved efficiency, and better supply chain outcomes.

Joule will become the de facto standard for all its SAP products and applications, forever changing the enterprise ERP landscape.

An elevated experience with Microsoft Copilot

Launched early last year, Copilot offers a similar experience for Microsoft users. It works to improve operational efficiency, employee productivity and collaboration by combining the power of large language models (LLMs) and a company’s organisational data and is embedded in Microsoft 365 apps including Word, Excel, PowerPoint Teams and Outlook.

With Copilot, it helps users navigate applications more efficiently, improving productivity and enriching the customer and employee experience. It is easier to generate documents and PowerPoint presentations, by providing insightful, accurate content from across the organisation. Users can also ask questions, drawing on a distributed knowledge base.

With the use of this Microsoft AI tool, users are empowered in their roles and daily activities, supporting modern work. It impacts across all functions, from reducing administrative tasks for sales, an improved customer experience from Customer Service, more engaging content from marketing and more optimised Supply Chain processes and resources. In addition, the AI assistants support developers by helping streamline workflows with intelligent code suggestions, problem-solving and debugging.

The 7 workplace advantages of AI

AI will reduce your costs

Repetitive and time-consuming tasks are automated with AI, reducing the need for manual tasks and operational costs. And because it performs tasks more efficiently than humans, this leads to increased productivity and cost savings. Examples include Sales teams benefiting from the automation of sales order functions and streamlining order processing by eliminating manual data entry. In addition AI can optimise inventory management by automatically calculating and ordering products.

Maximise your value using AI:

AI analyses large datasets quickly and extracts valuable insights, helping businesses make informed decisions and maximises the value of their data. It drives personalisation in customer interactions helping businesses tailor their products or services to individual customer needs, increasing overall value.

Creating new avenues for growth:

It can help identify new market opportunities, optimise product offerings and expand businesses into untapped areas. Integrating AI into products and services can create innovative offerings that will meet evolving customer needs, opening up new revenue streams.

Enhanced agility and competitive edge:

Businesses can adapt quickly to shifting market conditions through the provision of real-time insights and analysis enabled by AI. Organisations leveraging this technology will achieve a competitive advantage by being more agile, responsive, and capable of delivering enhanced customer experiences.

An environment for creative Innovation:

The integration of AI can accelerate your research and development processes, leading to the discovery of new technologies, products or solutions. Additionally, it can assist in generating creative ideas and solutions, cultivating innovation across various business functions.

Enhancing Customer Experience:

AI is revolutionising the way businesses interact with customers. AI-driven chatbots and virtual assistants provide personalised customer support, enhancing the overall customer experience and satisfaction. With round the clock, fast responses, these virtual agents help businesses anticipate customer needs and preferences, enabling them to offer proactive and personalised services.

Risk Mitigation:

Incorporating AI algorithms achieves greater resilience by identifying patterns of possible fraudulent activities and highlighting potential risks in real-time. It helps businesses prevent financial losses and protects their customers from threats or vulnerabilities. GenAI can also assist in ensuring regulatory compliance by automating monitoring and reporting processes. With AI, Businesses can strengthen their ability to respond effectively to unforeseen challenges, ultimately safeguarding their reputation and bottom line.

Generative AI applications such as SAP are planning to leverage AI across the ERP suite in ways that are relevant to business needs, designed responsibly and aligned with ethical standards.

How Codestone customers are transforming with AI

The impact of AI embedded in Codestone’s cloud solutions has already been transformative on our customers’ businesses. From automating tasks such as accounts payable, expense management through to budgeting and cyber security, AI-enabled technology is already performing a whole range of tasks previously done by humans.

Helping our customers innovate and evolve to overcome challenges has been the cornerstone of our business for 25 years. As we work with customers to prepare for an AI future, we are seeing increased excitement about its potential to progress and transform, to drive scalable growth and solve complex business challenges. The business applications and cloud services that Codestone provides are positively transforming organisations and helping mobilise and empowering workforces.


The potential for AI to drive innovation, productivity and the overall experience is a game changer. It will transform businesses and rather than replace workforces, it will strengthen them.

As such, AI is fast becoming a top priority across organisations to achieve a competitive edge, and although there are significant benefits, it is still a relatively new innovation. It’s important to plan carefully and responsibly on how your organisation adopts and realises the value of this exciting technology.

Register for the
AI Workshop

To harness the power of AI for your business and explore how you can automate repetitive tasks, improve overall operational efficiency and ultimately reduce the margin for human error, speak to one of Codestone’s AI experts today.

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