+Bonus +Pension +Discount shopping scheme 

An experienced, enthusiastic, and versatile individual is required to join an on-site technical team in supporting a full range of IT infrastructure solutions primarily based around application, desktop, and end user device support. The applicant must have experience working within a dynamic end-user environment with many differing types of user, both in technical ability and company status.
Applicants will have at least 3 years’ experience working in a technical support capacity.

About You:

Essential Skills

• A professional and confident manner
• 3 years’ experience working in a Service Level driven technical support role
• Excellent customer service skills in a face to face environment
• Ability to prioritise workload
• Understanding of SLAs
• Mac OS Accreditation
• Accreditation or experience in some of the following technical products;
  • Office 365
    • License administration
    • Creating new users & groups
    • Microsoft Exchange Hybrid
    • SharePoint
    • OneDrive
    • Teams
  • Azure
    • Conditional Access
    • MFA
    • Intune (MDM)
    • ADFS
  • Microsoft Windows 10 / Server 2012+
• Apple iOS mobile device maintenance and support
• Laptop and desktop hardware maintenance and support (Windows and Apple)
• A good understanding of TCP/IP, DNS and Microsoft Active Directory
• Strong understanding of Windows based operating systems and networking
• Microsoft RDS & RemoteApp
• JAMF experience
• WAN, Routers, Switches and Wireless Networks.

Advantageous skills

• Experience with:
  • SAP Business One experience and / or accreditations
  • Connectwise
  • IT Glue
  • 3CX
  • Manage Engine products
  • Email filtering solutions, specifically Mimecast
  • Web filtering solutions
  • Setting up & running Teams Live Events
  • Qualsys
  • Adobe Creative Cloud
• Accreditation in any of the following technical products
  • Microsoft Server 2012/2016+
  • Microsoft Windows 10/11
  • Microsoft Exchange Server 2016+
• Understanding of;
  • Security principals & best practices
• Understanding of hosted IT services
  • Slack
  • Atlassian/Jita/Confluence
  • Contentful
  • Jumpcloud
  • Uniflow Online
  • ManageEngine Patch Manager Plus

Qualifications and Certifications
Degree level education an advantage.
Minimum GCSE or equivalent Maths and English – grade C or above.