Workplace Services Support Technician


+Bonus +Pension +Discount shopping scheme 


An experienced, enthusiastic, and versatile individual is required to join an on-site technical team in supporting a full range of IT infrastructure solutions primarily based around application, desktop, and end user device support. The applicant must have experience working within a dynamic end-user environment with many differing types of user, both in technical ability and company status.
Applicants will have at least 3 years’ experience working in a technical support capacity.


About You:

Essential Skills

  • A professional and confident manner
  • 3 years’ experience working in a Service Level driven technical support role
  • Excellent customer service skills in a face to face environment
  • Ability to prioritise workload
  • Understanding of SLAs
  • Mac OS Accreditation
  • Accreditation or experience in some of the following technical products;
    • Office 365
      • License administration
      • Creating new users & groups
      • Microsoft Exchange Hybrid
      • SharePoint
      • OneDrive
      • Teams
    • Azure
      • Conditional Access
      • MFA
      • Intune (MDM)
      • ADFS
    • Microsoft Windows 10 / Server 2012+
  • Apple iOS mobile device maintenance and support
  • Laptop and desktop hardware maintenance and support (Windows and Apple)
  • A good understanding of TCP/IP, DNS and Microsoft Active Directory
  • Strong understanding of Windows based operating systems and networking
  • Microsoft RDS & RemoteApp
  • JAMF experience
  • WAN, Routers, Switches and Wireless Networks.

Advantageous skills

  • Experience with:
    • SAP Business One experience and / or accreditations
    • Connectwise
    • IT Glue
    • 3CX
    • Manage Engine products
    • Email filtering solutions, specifically Mimecast
    • Web filtering solutions
    • Setting up & running Teams Live Events
    • Qualsys
    • Adobe Creative Cloud
  • Accreditation in any of the following technical products
    • Microsoft Server 2012/2016+
    • Microsoft Windows 10/11
    • Microsoft Exchange Server 2016+
  • Understanding of;
    • Security principals & best practices
  • Understanding of hosted IT services
    • Slack
    • Atlassian/Jita/Confluence
    • Contentful
    • Jumpcloud
    • Uniflow Online
    • ManageEngine Patch Manager Plus

Qualifications and Certifications
Degree level education an advantage.
Minimum GCSE or equivalent Maths and English – grade C or above.

Apply now

Cookie Consent with Real Cookie Banner